Terms of Service

Effective Date: August 2, 2026
Last Updated: August 2, 2026

These Terms of Service (“Terms”) govern your access to and use of https://www.klasdentalcoaching.com/, including its webpages, forms, assessments, dashboards, reports, educational resources, downloadable materials, webinars, videos, and other website features collectively referred to as the “Website.”

The Website is owned and operated by KLAS Solutions, LLC, doing business through its dental coaching division as KLAS Dental Coaching (“KLAS,” “we,” “us,” or “our”).

By accessing or using the Website, requesting a consultation or assessment, submitting information, enrolling in a program, purchasing a product or service, or otherwise interacting with the Website, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree to these Terms, do not use the Website.

1. Website Purpose

KLAS provides information, coaching, education, analysis, and consulting services designed for dental practice owners, leaders, managers, teams, partnerships, group practices, and dental service organizations.

Services described on the Website may include:

• Dental business coaching;
• The Dental Entrepreneur Program;
• Leadership coaching and assessments;
• Dental team development and training;
• Practice Health Assessments;
• Practice Scorecards and KPI dashboards;
• Financial and operational performance analysis;
• Dental-practice benchmarking;
• Strategic planning;
• Practice vision and goal development;
• Team communication and accountability programs;
• Hiring and incentive-plan guidance;
• Scheduling and patient-flow analysis;
• Hygiene-department performance analysis;
• Accounts-receivable and collections analysis;
• Case-acceptance improvement;
• Practice systems and workflow development;
• Continuing-education programs;
• Webinars, guides, worksheets, and other educational resources; and
• Coordination with other KLAS service divisions or independent professional advisers.

Website descriptions are general summaries. The specific scope, duration, fees, deliverables, responsibilities, limitations, and terms for paid services will be established in a separate written agreement, order form, enrollment document, or checkout page.

2. Eligibility and Authority

You must be at least 18 years old to use the Website or purchase services.

When using the Website on behalf of a dental practice, professional entity, partnership, corporation, dental service organization, or other organization, you represent that:

• You have authority to act on behalf of that organization;
• You have authority to provide the submitted information;
• You have authority to enter into applicable agreements; and
• Your use of the Website does not violate any agreement or legal obligation applicable to you or the organization.

3. No Professional Relationship Created by Website Use

Accessing the Website, submitting a contact form, scheduling a discovery call, requesting information, downloading a resource, or communicating with KLAS does not automatically create a coaching, consulting, fiduciary, employment, partnership, joint-venture, agency, accountant-client, attorney-client, or other professional relationship.

A formal coaching or consulting relationship is created only after KLAS and the client enter into an applicable written agreement or complete an authorized enrollment process.

KLAS may accept or decline any prospective engagement in its discretion.

4. Business Coaching and Consulting Only

KLAS provides business, leadership, operational, financial-management, educational, and practice-development coaching.

Unless expressly stated in a separate written agreement, KLAS does not assume operational control of the client’s dental practice and does not act as the practice’s owner, manager, employer, accountant, attorney, compliance officer, clinical director, billing company, or financial adviser.

The client retains complete responsibility for operating and managing the dental practice.

5. No Dental or Clinical Advice

KLAS does not provide dental diagnosis, dental treatment, medical treatment, patient-specific clinical advice, or clinical supervision through the Website or its business-coaching services.

Nothing provided by KLAS should replace the independent professional judgment of a licensed dentist, dental hygienist, physician, or other appropriately licensed healthcare professional.

Dental practices and licensed providers remain solely responsible for:

• Patient examinations;
• Diagnoses;
• Treatment recommendations;
• Clinical documentation;
• Medical necessity;
• Radiographs and diagnostic testing;
• Prescribing;
• Informed consent;
• Infection control;
• Patient safety;
• Clinical delegation;
• Standards of care; and
• Compliance with dental-board and professional licensing requirements.

Any discussion of clinical services, hygiene programs, periodontal protocols, diagnostic procedures, case presentation, or treatment opportunities is intended for business and operational analysis and does not direct the treatment of an individual patient.

6. No Legal, Tax, Accounting, Financial, Coding, or Regulatory Advice

Unless expressly included in a separate written agreement and performed by an appropriately qualified professional, the Website and KLAS coaching services do not constitute:

• Legal advice;
• Tax advice;
• Certified public accounting services;
• Audit, review, compilation, or attestation services;
• Investment advice;
• Financial-planning advice;
• Insurance advice;
• Employment-law advice;
• Coding certification;
• Billing certification;
• Dental-board advice;
• HIPAA certification;
• OSHA certification;
• Cybersecurity certification;
• Payer-contract legal advice;
• Medicare or Medicaid legal advice; or
• A guarantee of compliance with any law, regulation, payer requirement, licensing standard, or contract.

Information concerning employment, billing, coding, payer policies, HIPAA, OSHA, cybersecurity, compensation plans, incentive programs, taxes, accounting, or regulatory compliance is provided for educational and operational-planning purposes.

Clients should consult appropriately licensed attorneys, accountants, tax professionals, coding specialists, compliance advisers, insurance professionals, and other qualified experts before making decisions requiring professional advice.

7. Client Responsibility for Decisions and Implementation

KLAS may provide recommendations, coaching, scorecards, benchmarks, action plans, assessments, estimates, frameworks, templates, or implementation guidance.

The client remains solely responsible for:

• Deciding whether to implement a recommendation;
• Managing the practice and its workforce;
• Reviewing recommendations with qualified professional advisers;
• Evaluating clinical, legal, tax, financial, employment, regulatory, and operational consequences;
• Establishing and enforcing practice policies;
• Supervising employees and contractors;
• Reviewing patient records and clinical documentation;
• Confirming coding and billing accuracy;
• Reviewing payer contracts;
• Maintaining licenses and registrations;
• Protecting patient and employee information;
• Monitoring implemented changes; and
• Making all final business and clinical decisions.

KLAS does not have authority to bind the client, enter into contracts for the client, hire or terminate employees, submit insurance claims, alter patient records, or direct patient treatment unless expressly authorized in a separate written agreement and permitted by law.

8. No Guarantee of Results

Dental-practice results depend on numerous factors outside KLAS’s control, including leadership, implementation, personnel, patient demand, payer behavior, reimbursement, competition, location, staffing, market conditions, technology, economic conditions, data quality, and applicable laws.

KLAS does not guarantee:

• Increased production, collections, profitability, cash flow, or practice value;
• A particular return on investment;
• Achievement of a specific KPI or benchmark;
• Increased new-patient volume;
• Improved case acceptance;
• Reduced overhead;
• Improved hygiene production;
• Reduced accounts receivable;
• Improved staff retention;
• Successful hiring;
• Increased treatment acceptance;
• Successful implementation of a business plan;
• Compliance with legal or regulatory requirements;
• Avoidance of audits, claims, penalties, investigations, or litigation;
• Continuing-education approval for every participant or jurisdiction;
• Results within a particular timeframe; or
• That a program will pay for itself.

Examples, testimonials, revenue opportunities, savings estimates, performance figures, benchmark comparisons, return-on-investment statements, and client results are illustrative only.

Past results do not guarantee future outcomes.

9. Revenue-Opportunity Estimates

KLAS assessments or reports may identify estimated revenue opportunities, financial gaps, potential savings, production capacity, recoverable receivables, unscheduled treatment, hygiene opportunities, or other potential financial improvements.

These figures are estimates based on assumptions, available data, industry benchmarks, professional observations, and information supplied by the client.

Revenue-opportunity estimates:

• Are not guarantees of future revenue;
• Are not appraisals or financial forecasts;
• May not account for all expenses required to implement a recommendation;
• May depend on patient acceptance, staffing, scheduling capacity, payer coverage, collections, and clinical judgment;
• May be affected by inaccuracies or omissions in client data;
• May not be fully achievable;
• May overlap with other identified opportunities; and
• Should not be treated as earned or collectible revenue.

The client is responsible for independently evaluating the feasibility, legality, costs, and clinical appropriateness of each opportunity.

10. Practice Health Assessments

A Practice Health Assessment or similar evaluation may include review of practice operations, financial performance, scheduling, hygiene, accounts receivable, treatment planning, team performance, fees, case acceptance, patient flow, marketing, systems, leadership, and other practice information.

Unless otherwise stated in a signed agreement, a Practice Health Assessment:

• Is advisory and consultative;
• Is based on information available during the assessment period;
• May rely on client-supplied reports and interviews;
• Is not an audit, examination, attestation, appraisal, certification, legal opinion, or compliance investigation;
• Does not verify every transaction, patient record, claim, code, control, or legal obligation;
• Does not guarantee that all errors, risks, liabilities, or opportunities will be identified;
• Reflects conditions as of the assessment period;
• May become outdated after delivery; and
• Is intended for the client’s internal business use.

KLAS may rely on the accuracy and completeness of information provided by the client.

KLAS is not responsible for findings or recommendations affected by:

• Missing records;
• Inaccurate reports;
• Improper data-entry practices;
• Inconsistent accounting methods;
• Undisclosed liabilities;
• Software-report limitations;
• Incorrect procedure coding;
• Incomplete interviews;
• Changes occurring after the assessment; or
• Information withheld by the client or its representatives.

11. Practice Scorecards and KPI Dashboards

Practice Scorecards, KPI dashboards, grades, trends, comparisons, and related reports are designed to provide business-performance insights.

They are not audited financial statements, clinical quality measurements, legal-compliance certifications, business valuations, or guarantees of performance.

The client acknowledges that:

• KPI calculations depend on the accuracy and consistency of source data;
• Different software systems may define or calculate metrics differently;
• Historical records may contain entry errors;
• Adjustments, write-offs, refunds, transfers, or provider classifications may affect results;
• Dashboard information may not update in real time;
• Benchmarks may change over time; and
• A score or grade should be interpreted in the context of the practice’s circumstances.

The client is responsible for reviewing dashboard information and promptly reporting suspected errors.

12. Benchmarks and Comparative Data

KLAS may use proprietary data, aggregated practice information, published industry information, professional experience, third-party sources, or other information to create dental benchmarks.

Benchmarks are intended as reference points only.

They are not:

• Mandatory professional standards;
• Legal requirements;
• Guaranteed performance targets;
• Clinical standards of care;
• Universal recommendations; or
• Representations that every comparable practice will achieve the same result.

Appropriate performance levels may vary based on specialty, geography, practice size, provider mix, payer mix, accounting methods, staffing, patient demographics, hours, ownership structure, clinical philosophy, and other factors.

KLAS may revise methodologies or benchmarks as new information becomes available.

13. Dental Practice Data

Clients may be asked to provide practice-management reports, accounting information, scheduling information, production reports, collections reports, accounts-receivable reports, hygiene reports, treatment-plan information, staffing information, payroll information, and other operational data.

By providing information to KLAS, the client represents that:

• The information is accurate and not materially misleading;
• The client has authority to provide it;
• Required permissions and consents have been obtained;
• Disclosure does not violate a law, contract, confidentiality obligation, or third-party right; and
• KLAS may use the information to perform the requested services.

The client is responsible for reviewing submitted data and correcting material errors or omissions.

14. Protected Health Information and HIPAA

General Website forms are not intended for the submission of protected health information or identifiable patient information.

Unless KLAS expressly authorizes a secure method, do not submit through the Website:

• Patient names;
• Dates of birth;
• Addresses;
• Telephone numbers;
• Email addresses;
• Medical-record numbers;
• Insurance-member numbers;
• Social Security numbers;
• Patient photographs;
• Radiographs;
• Treatment records;
• Diagnoses;
• Clinical notes;
• Itemized patient billing records; or
• Other information that could identify an individual patient.

Where KLAS will create, receive, maintain, or transmit protected health information on behalf of a covered entity or business associate, the parties will determine whether a Business Associate Agreement is required.

When required, an appropriate Business Associate Agreement must be executed before protected health information is provided.

Clients should provide de-identified, aggregated, redacted, or minimum-necessary data whenever reasonably possible.

The client remains responsible for determining:

• Whether information constitutes protected health information;
• Whether disclosure is permitted;
• Whether patient authorization is required;
• Whether a Business Associate Agreement is necessary;
• Whether data has been sufficiently de-identified; and
• Whether the selected transmission method is appropriate.

15. Confidential Business Information

KLAS may receive confidential business information, including financial records, compensation information, employee information, practice reports, payer information, workflows, strategic plans, and internal communications.

The treatment of confidential information may also be governed by a separate service agreement, confidentiality agreement, or Business Associate Agreement.

Unless KLAS has authorized a secure method, do not submit through a general Website form:

• Passwords;
• Bank-account credentials;
• Full payment-card information;
• Social Security numbers;
• Unredacted tax returns;
• Patient records;
• Employee medical information;
• Proprietary information belonging to another party; or
• Information you are not authorized to disclose.

No electronic transmission or storage system can be guaranteed to be completely secure.

16. Confidential Team Interviews and Assessments

Certain KLAS services may include interviews, surveys, assessments, or feedback from owners, dentists, hygienists, assistants, managers, administrative staff, or other team members.

The client is responsible for:

• Informing participants about the nature and purpose of the process;
• Obtaining any consent required by law or practice policy;
• Ensuring participation does not violate an employment agreement or legal obligation;
• Avoiding retaliation against participants;
• Maintaining appropriate workplace practices; and
• Consulting employment counsel when necessary.

KLAS may summarize themes or observations without attributing specific statements to an individual, unless disclosure is authorized, required by law, necessary to address a serious safety or legal concern, or otherwise permitted under the applicable service agreement.

“Confidential” does not necessarily mean legally privileged.

Communications with KLAS are generally not protected by attorney-client, psychotherapist-patient, or similar legal privileges.

17. Leadership and Behavioral Assessments

KLAS may use leadership, workplace, personality, communication, team-effectiveness, or behavioral assessments.

Such assessments are intended for coaching and professional-development purposes and are not:

• Psychological diagnoses;
• Medical evaluations;
• Fitness-for-duty examinations;
• Employment-selection validations;
• Guarantees of future performance; or
• Substitutes for advice from qualified human-resources or employment-law professionals.

Clients are responsible for determining whether and how an assessment may lawfully be used in hiring, promotion, discipline, compensation, or termination decisions.

KLAS does not recommend making an adverse employment decision based solely on a coaching or behavioral assessment.

18. Coaching Programs and Sessions

Coaching may be provided in person, by telephone, through videoconferencing, through online platforms, or by other electronic means.

Program details may include:

• A defined program term;
• A stated number of sessions;
• Scheduled coaching calls;
• Worksheets or assignments;
• Leadership or team assessments;
• Group participation;
• On-site services;
• Access to dashboards or materials; and
• Implementation support.

The client is responsible for:

• Attending scheduled sessions;
• Ensuring appropriate team participation;
• Providing requested information;
• Completing agreed action items;
• Maintaining suitable technology and internet access;
• Protecting confidential information during remote sessions; and
• Making all final decisions.

Unused sessions, missed appointments, rescheduling, expiration, cancellation, and termination rights will be governed by the applicable service agreement or enrollment terms.

19. Group Coaching and Team Training

Group programs may involve interaction with other participants.

Participants agree not to disclose another participant’s confidential or proprietary information outside the program.

KLAS cannot guarantee that every participant will maintain confidentiality and is not responsible for unauthorized disclosure by another participant.

Participants should not share:

• Patient information;
• Protected health information;
• Trade secrets;
• Sensitive employee information;
• Passwords;
• Confidential financial records; or
• Information they are not authorized to disclose.

KLAS may remove a participant whose conduct is disruptive, abusive, unlawful, or inconsistent with program expectations.

20. Continuing Education

Certain KLAS educational programs may be offered for dental continuing-education credit.

Eligibility for credit may depend on:

• Attendance;
• Participation;
• Completion of evaluations;
• Completion of required documentation;
• Program format;
• Applicable provider requirements; and
• Rules of the participant’s licensing jurisdiction.

Each participant is responsible for:

• Confirming that a course is accepted by the applicable licensing board;
• Verifying credit-category requirements;
• Maintaining completion records;
• Submitting documentation when required; and
• Tracking individual renewal obligations.

KLAS does not guarantee that every board, jurisdiction, employer, credentialing organization, insurer, or professional association will accept a particular program or number of credits.

Accreditation or approval of an educational provider does not constitute endorsement of any commercial product, service, recommendation, or business outcome.

21. Recorded Meetings, Webinars, and Training

Webinars, group sessions, coaching sessions, training events, or individual meetings may be recorded for documentation, education, quality assurance, internal training, or follow-up.

KLAS will provide notice or obtain consent when required by applicable law.

By knowingly participating after being informed that a session is being recorded, you consent to the recording and its use for the disclosed purposes.

Clients are responsible for informing their employees, contractors, or invited participants when required and for ensuring that individuals who should not be recorded do not participate.

Recordings containing identifiable client information will not be used publicly for marketing without appropriate authorization.

Participants must not disclose protected health information during a recorded meeting unless the parties have approved an appropriate secure process and any required agreements are in place.

22. Client Systems and Software Access

KLAS services may involve reports, exports, demonstrations, screenshots, or temporary access to dental practice-management, accounting, payroll, billing, scheduling, clearinghouse, marketing, or other systems.

The client is responsible for:

• Confirming authority to provide access;
• Reviewing vendor contracts;
• Providing only the minimum access reasonably necessary;
• Creating unique and limited user accounts where possible;
• Using secure access methods;
• Maintaining backups;
• Monitoring access;
• Removing access when no longer necessary; and
• Protecting administrator credentials.

KLAS is not responsible for system defects, downtime, reporting limitations, configuration problems, data loss, cyber incidents, or errors caused by client systems or third-party technology.

23. Independent Professionals and KLAS Divisions

KLAS may introduce a client to accountants, attorneys, lenders, marketing professionals, transition advisers, real estate professionals, technology providers, billing companies, insurance professionals, or other service providers.

KLAS may also introduce the client to another KLAS division offering separate services.

Unless expressly stated in a written agreement:

• Separate services require separate engagement terms;
• The client is not required to purchase additional services;
• Third-party providers are independent from KLAS;
• KLAS does not control a third party’s advice, fees, availability, conduct, security, or performance; and
• The client is responsible for independently evaluating the provider.

An introduction or referral does not guarantee or warrant a provider’s services.

24. Discovery Calls and Website Forms

The Website may allow you to request a consultation, discovery call, assessment, scorecard demonstration, coaching information, or other services.

By submitting a form, you represent that:

• The information is accurate;
• You are authorized to provide it;
• You are at least 18 years old;
• You are acting on your own behalf or with authority for the identified organization; and
• KLAS may contact you regarding the request.

Submitting a form does not obligate you to purchase services and does not obligate KLAS to accept an engagement.

25. Purchases and Payment

Prices are stated in U.S. dollars unless otherwise indicated.

By purchasing a service, program, assessment, membership, event, or digital product, you represent that:

• You are authorized to use the payment method;
• Billing information is accurate;
• You authorize the stated charges; and
• You will pay all fees, taxes, travel costs, and other amounts disclosed at checkout or in the applicable agreement.

Payments may be processed by Stripe or another independent payment processor. Payment processors are governed by their own terms and privacy policies.

KLAS does not necessarily receive or retain complete payment-card information.

Recurring programs or memberships may continue until canceled in accordance with the applicable enrollment terms.

26. Program Terms, Fees, and Scope Changes

Paid services may be governed by additional terms concerning:

• Deposits;
• Installment payments;
• Recurring charges;
• Minimum commitments;
• Program duration;
• Scope of work;
• Travel expenses;
• Scheduling;
• Cancellation;
• Late payments;
• Paused services;
• Additional work;
• Deliverable ownership;
• Confidentiality; and
• Termination.

Work outside the agreed scope may require an additional fee or written amendment.

If these Terms conflict with a signed service agreement, order form, or enrollment agreement, the signed or specifically accepted agreement controls for the applicable services.

27. Refunds and Cancellations

Refund and cancellation rights will be governed by the applicable service agreement, enrollment terms, event terms, or checkout page.

Unless otherwise expressly stated:

• Fees for completed services are nonrefundable;
• Fees for work already performed are nonrefundable;
• Customized reports and assessments are nonrefundable after work begins;
• Digital products are nonrefundable after access or delivery, except where required by law;
• Missed sessions may be treated as completed sessions;
• Late cancellations may result in forfeiture of the session; and
• Travel or third-party expenses already incurred are nonrefundable.

Nothing in this section limits rights that cannot lawfully be waived.

28. Digital Products and Educational Materials

KLAS may provide or sell guides, templates, worksheets, reports, videos, courses, webinars, scorecards, checklists, dashboards, or other educational materials.

Unless otherwise stated, these materials are licensed for the purchaser’s personal or internal practice use only.

You may not:

• Resell or sublicense the materials;
• Share account credentials;
• Distribute materials outside the licensed practice;
• Publish materials online;
• Record or redistribute a paid program;
• Remove proprietary notices;
• Represent KLAS materials as your own;
• Create competing products from the materials; or
• Use proprietary KLAS materials to train an artificial-intelligence model without written authorization.

Educational materials are not individualized legal, tax, accounting, clinical, employment, or regulatory advice.

29. Intellectual Property

The Website and its content—including text, graphics, logos, photographs, videos, designs, assessments, methodologies, frameworks, scorecards, dashboards, reports, benchmarks, worksheets, courses, software, and downloadable materials—are owned by KLAS or used with permission.

These materials are protected by copyright, trademark, trade-secret, and other intellectual-property laws.

KLAS grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Website for lawful personal or internal business purposes.

Without prior written permission, you may not:

• Copy or republish substantial portions of the Website;
• Reproduce proprietary assessments or scorecards;
• Sell, sublicense, or commercially exploit KLAS content;
• Distribute paid materials;
• Use KLAS branding in a way suggesting endorsement or affiliation;
• Remove copyright or proprietary notices;
• Scrape or systematically extract Website content;
• Frame or mirror the Website;
• Reverse engineer Website technology;
• Circumvent payment, download, or access controls; or
• Create a competing service using KLAS content or methodologies.

“KLAS,” “KLAS Solutions,” “KLAS Dental Coaching,” “Dental Entrepreneur Program,” “Practice Health Assessment,” “Practice Scorecard,” and associated names and logos may be trademarks or service marks of KLAS Solutions, LLC or their respective owners.

Third-party trademarks, program names, assessments, and frameworks remain the property of their respective owners.

30. Testimonials and Client Results

KLAS will obtain appropriate permission before publicly using an identifiable client name, provider name, practice name, logo, photograph, video, testimonial, or detailed case study.

Testimonials reflect individual experiences and are not guarantees of future results.

KLAS may use anonymized or aggregated information to describe general results, trends, or educational examples, provided that the information does not reasonably identify a client or patient and such use is consistent with applicable agreements and law.

31. Client Feedback

You may provide comments, recommendations, suggestions, or feedback concerning KLAS services.

Unless otherwise agreed in writing, KLAS may use general feedback to improve its services, provided that KLAS does not publicly identify the client or disclose confidential client information without permission.

32. Acceptable Use

You agree not to use the Website to:

• Violate a law or regulation;
• Submit false, fraudulent, defamatory, or misleading information;
• Impersonate another person or organization;
• Upload malware or harmful code;
• Attempt unauthorized access to systems or accounts;
• Interfere with Website security or availability;
• Conduct unauthorized vulnerability testing;
• Harvest information about other users;
• Circumvent payment or access restrictions;
• Infringe intellectual-property, confidentiality, or privacy rights;
• Submit information you are not authorized to disclose; or
• Engage in conduct that could harm KLAS, its clients, vendors, employees, or other persons.

KLAS may restrict or terminate Website access when it reasonably believes misuse has occurred.

33. Third-Party Websites and Services

The Website may link to scheduling platforms, payment processors, videoconferencing services, assessment providers, software platforms, social networks, or other third-party resources.

Third-party resources are governed by their own terms and privacy policies.

KLAS does not control and is not responsible for third-party:

• Content;
• Availability;
• Data practices;
• Security;
• Accuracy;
• Products;
• Services; or
• Transactions.

A link or integration does not necessarily constitute an endorsement.

34. Privacy

Your use of the Website is also governed by the KLAS Dental Coaching Privacy Policy.

By using the Website, you acknowledge that information may be collected, used, stored, and disclosed as described in that policy.

If you submit personal information concerning employees, contractors, owners, providers, patients, or other individuals, you are responsible for ensuring that you have an appropriate legal basis and authorization to provide it.

35. Electronic Communications

By submitting a form, scheduling a consultation, enrolling in a program, or purchasing a product or service, you consent to receive communications related to your request, transaction, or relationship with KLAS.

Communications may include:

• Emails;
• Telephone calls;
• Text messages;
• Videoconference invitations;
• Electronic documents;
• Payment notices;
• Service reminders;
• Coaching materials; and
• Transactional updates.

Consent to receive promotional communications is not a condition of purchasing services.

You may unsubscribe from promotional emails using the instructions included in those messages. Transactional or service-related communications may continue where necessary.

36. Website Availability

KLAS may modify, suspend, withdraw, or discontinue any portion of the Website at any time.

KLAS does not guarantee that:

• The Website will always be available;
• Access will be uninterrupted;
• Content will be error-free;
• Defects will be corrected immediately;
• Information will always be current or complete; or
• The Website will be free from viruses or harmful components.

You are responsible for maintaining appropriate devices, software, security protections, and backups.

37. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

KLAS DISCLAIMS IMPLIED WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• ACCURACY;
• COMPLETENESS; AND
• QUIET ENJOYMENT.

KLAS DOES NOT WARRANT THAT WEBSITE CONTENT, ASSESSMENTS, BENCHMARKS, DASHBOARDS, RECOMMENDATIONS, EDUCATIONAL MATERIALS, OR COACHING SERVICES WILL BE ERROR-FREE, COMPLETE, CURRENT, OR APPROPRIATE FOR EVERY PRACTICE.

Some jurisdictions do not permit the exclusion of certain warranties, so portions of this section may not apply to you.

38. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KLAS SOLUTIONS, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, COACHES, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO:

• Use of or inability to use the Website;
• Reliance on Website content;
• Reliance on benchmarks, grades, estimates, or recommendations;
• Business, financial, employment, billing, coding, clinical, or operational decisions;
• Lost production, revenue, collections, profits, patients, opportunities, goodwill, or data;
• Failure to achieve an anticipated result;
• Employee, contractor, or vendor conduct;
• Patient complaints or treatment outcomes;
• Payer denials or reimbursement decisions;
• Third-party products or services;
• Unauthorized access to information;
• Software or dashboard errors;
• Website interruptions; or
• Security incidents.

TO THE FULLEST EXTENT PERMITTED BY LAW, KLAS’S TOTAL LIABILITY ARISING EXCLUSIVELY FROM GENERAL WEBSITE USE OR THE PURCHASE OF A WEBSITE DIGITAL PRODUCT WILL NOT EXCEED THE GREATER OF:

• The amount paid to KLAS for the specific Website product giving rise to the claim during the preceding twelve months; or
• One hundred U.S. dollars ($100).

Liability arising from a separate coaching, assessment, scorecard, training, or consulting engagement will be governed by the applicable signed agreement.

Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to you.

39. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless KLAS Solutions, LLC and its owners, officers, employees, contractors, coaches, agents, and affiliates from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from:

• Your unlawful or unauthorized Website use;
• Information or materials you submit;
• Your violation of these Terms;
• Your violation of another person’s rights;
• Your failure to obtain required permissions or authorizations;
• Your disclosure of patient or employee information;
• Your implementation of a recommendation without appropriate professional review;
• Your business, employment, billing, coding, or clinical decisions; or
• Your fraud, willful misconduct, or material misrepresentation.

This provision does not require indemnification to the extent prohibited by applicable law.

40. Governing Law

These Terms are governed by and interpreted under the laws of the State of South Carolina, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

41. Informal Dispute Resolution

Before filing a lawsuit arising exclusively from Website use, the complaining party must provide written notice describing:

• The nature of the dispute;
• The relevant facts;
• The relief requested; and
• The party’s contact information.

The parties will make a good-faith effort to resolve the dispute informally for at least thirty days after receipt of the notice.

This section does not prevent either party from seeking immediate injunctive relief where necessary to protect intellectual property, confidential information, security, or other rights from imminent harm.

42. Venue and Jurisdiction

Any legal action arising exclusively from Website use and not governed by a separate written agreement must be brought in a state or federal court having jurisdiction in Greenville County, South Carolina.

You and KLAS consent to the personal jurisdiction and venue of those courts.

A separately signed coaching, consulting, assessment, membership, or service agreement may contain different mediation, arbitration, governing-law, or venue provisions. Where applicable, the signed agreement controls disputes arising from that engagement.

43. Time Limit for Website Claims

To the fullest extent permitted by law, a claim arising exclusively from Website use must be filed within one year after the event giving rise to the claim.

This section does not shorten a limitations period where prohibited by law and does not override a different period contained in a separately signed agreement.

44. Termination

KLAS may suspend or terminate your Website access if you:

• Violate these Terms;
• Misuse Website resources;
• Infringe intellectual-property rights;
• Threaten Website security;
• Engage in fraudulent activity;
• Abuse another participant or KLAS representative; or
• Use the Website in an unlawful or harmful manner.

Provisions that should survive termination—including intellectual-property provisions, confidentiality obligations, disclaimers, liability limitations, indemnification, and dispute provisions—will continue to apply.

45. Changes to These Terms

KLAS may update these Terms periodically.

When changes are made, the revised Terms will be posted on this page and the “Last Updated” date will be revised.

Changes become effective when posted unless a later effective date is stated.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.

Material changes affecting an existing paid engagement remain subject to the applicable service agreement.

46. Severability

If a provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable.

If modification is not possible, the provision will be severed and the remaining provisions will continue in effect.

47. No Waiver

KLAS’s failure to enforce a provision does not waive the right to enforce it later.

A waiver is effective only when made in writing by an authorized KLAS representative.

48. Assignment

You may not assign or transfer your rights or obligations under these Terms without KLAS’s prior written consent.

KLAS may assign these Terms in connection with a merger, acquisition, reorganization, asset sale, corporate restructuring, or transfer of the Website or related business operations.

49. Force Majeure

KLAS will not be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, utility failure, internet or telecommunications failure, cyberattack, epidemic, pandemic, labor dispute, government action, civil unrest, transportation disruption, or failure of a third-party provider.

50. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented during a Website transaction, constitute the entire agreement concerning general Website use.

Separate written agreements govern paid coaching, assessments, scorecards, memberships, continuing-education programs, training, and consulting services.

If these Website Terms conflict with a signed or specifically accepted service agreement, the service agreement controls with respect to the applicable paid services.

51. Contact Information

Questions concerning these Terms may be directed to:

KLAS Solutions, LLC
KLAS Dental Coaching
1 Martin Woods Way
Fountain Inn, South Carolina 29644
United States

Website: https://www.klasdentalcoaching.com/
Email: info@klassolutions.com
Telephone: 844-552-7100